FAQ

What is Table Alchemy?

Table Alchemy offers rentals of perfectly curated tablescape designs for your next meal or celebration. We fundamentally believe that every meal with friends and family can be a stunning celebration. To that end, we offer beautifully crafted table settings to help you create lasting memories. Leave the stress of entertaining behind and trust Table Alchemy to transform even small gatherings into big moments.

How does it work? 

Planning a meal or celebration for your party and wanting something special? Simply browse our lookbook to select the tablescape design that best matches your event theme or décor, enter the requested event details, and click “Add to Cart” to begin the checkout process.

Checkout takes less than five minutes. You will be asked for your delivery and billing address and payment card information.

Once you place your order, your unique table settings will be reserved for your celebration. You should receive a confirmation email shortly after your transaction is processed and a separate email with delivery and pickup details.

All rentals include delivery, setup and pickup anywhere on Grand Cayman. Your beautiful tablescape will arrive and be set up by our expert team before your guests arrive.

After your event, forget the mess. Just empty, scrape and rinse any plates, glasses, votive holders or vases and air dry any napkins or linens you ordered and pack them securely into the storage containers we provide. 

Please do not dishwash or launder any items, as doing so may damage our delicate materials and finishes. We’ll collect everything from you after your event, without the hassle of doing dishes or laundry.

How far in advance should I place my order? 

We suggest placing your order as soon as possible so that we can make sure your tablescape is available for your event date and set it aside for your exclusive use during your rental period. That being said, our online system allows you to place an order as little as one day before your event. Please note that, while we hate to charge fees, we reserve the right to add a rush delivery and preparation charge to orders placed within 72 hours of your guests’ scheduled arrival time. 

How can I pay, and is my payment secure?

We accept all major credit and debit cards, as well as our gift cards. Our website uses Secure Sockets Layer (SSL) technology, which encrypts your credit card data while it is being transferred. We also use an independent payment processor, which means that your credit card information is never stored on our servers. 

You may also pay by electronic funds transfer from a local Cayman Islands bank account. Please initiate your payment within 24 hours of placing your order and send us an email with your confirmation so your order isn’t automatically cancelled by our system. 

What if my tablescape is out of stock?

When you place your order, your tablescape will be set aside for your exclusive use during your rental period. In rare circumstances (e.g., if your tablescape is damaged at a prior event and we can’t secure a replacement in time), it’s possible that the particular style you ordered may become unavailable. In that unlikely event, we will contact you as soon as possible to substitute a similar look or cancel and refund your order entirely, whichever you prefer.

Where do you deliver? Is there a delivery charge? 

We currently deliver anywhere on the island of Grand Cayman that your party is happening. There is a flat rate of $35 for delivery and setup anywhere on island to help ensure you receive all of your items on time and in perfect condition. 

We will contact you the week of your event to arrange a specific delivery and pickup time. Please provide a delivery address when placing your order where a responsible individual can meet us upon arrival so we can be sure everything is set up exactly where you’d like. 

What is to be returned, and in what condition? 

You should return everything that we deliver to you, other than used open-flame votive candles. We will contact you the week of your event to arrange a specific pickup time.  

There’s no need to wash anything before you return it to us. In fact, we prefer that you don’t!

Just empty, scrape and rinse any plates, glasses, votive holders or vases and air dry any napkins or linens you ordered and pack them securely into the storage containers we provide. 

Please do not dishwash or launder any items, as doing so may damage our delicate materials and finishes. We’ll collect everything from you after your event, without the hassle of doing dishes or laundry.

Do you charge a security deposit?

No. We do not charge a security deposit or place a hold on your credit card. We just ask that you treat your rental items like any item you would borrow from a good friend so that they can be enjoyed by others in the future.

What if something breaks or goes missing ?

We hate to charge fees and try to avoid them wherever possible. That being said, if an item we delivered to you goes missing or is returned damaged or broken, we reserve the right to charge you a replacement fee, as specified in our Terms and Conditions.

Do you offer custom designs? 

While we love the simplicity and convenience of the stylish designs we offer on our site, we always have new items in the pipeline and love working with clients on unique designs. Have something specific in mind?  

Reach out to us, and we will see what we can do. 

Do you offer additional decor items? 

If you have something specific in mind, please let us know, and we will see what we can offer, or help steer you in the right direction to make sure your look is perfect. 

Do you offer party planning or vendor organization services?

If you’re in need of additional planning services, we encourage you to reach out to us.  We work with and can recommend a number of exceptional event planners to help you seamlessly incorporate our looks into your overall celebration. 

What precautions are you taking given the current pandemic?

Even though we are in a very safe place and time in Cayman, we know this will not last forever and that we still need to be very cautious. We follow strict cleaning procedures and ensure that all items are delivered to you in a safe and sanitary manner.

What is the change policy?

You may change your order, subject to availability, by contacting us up to 72 hours before your guests’ scheduled arrival time. While it may be possible to make rush changes to your order within 72 hours, please note that such changes cannot be guaranteed, and we reserve the right to charge a reasonable rush service fee. We will charge or refund any difference in price once we confirm your change. 

What is the cancellation policy? 

You may cancel your order by contacting us at any time. 

If you cancel at least 72 hours prior to your guests’ scheduled arrival time, there is no cancellation fee and you will receive a full refund of the Rental Fee, less a 10% restocking fee, to the payment card or bank account you used to place your order.

If you cancel less than 72 hours before your guests’ scheduled arrival time, we reserve the right not to issue a refund or credit. 

Do you charge late fees? 

We hate to charge fees. If you’re unable to return your items on time, please contact us in advance and we’ll see what we can do to help. That being said, we reserve the right to charge you for additional rental days if you’re unable to return your items to us on time, particularly if your delay impacts the ability of our other customers to receive their items. We want everyone to be able to enjoy their celebrations! 

How do you handle my privacy and personal information?  

We are committed to protecting your privacy. Please review our Privacy Policy for additional details.